Chairman Letter

Dear Valued Customers,

As the Chairman of El-Watania for auto parts, I am writing to express my appreciation for your

continued support and loyalty to our brand. It is thanks to your trust in our products and

services that we have been able to establish ourselves as a leading supplier in the industry.

At El-Watania for auto parts, we have always strived to provide our customers with the highest

quality spare parts for their automobiles. We understand the importance of reliability and

durability when it comes to car components, and that is why every single product that leaves

our warehouse undergoes rigorous testing and quality control measures. Your safety on the

road is our top priority, and we want to ensure that our spare parts meet and exceed your expectations.

I want to take this opportunity to address some recent developments within our company.

Firstly, I am thrilled to announce that we have expanded our product range to include a wider

variety of spare parts for a broader range of car makes and models. We have listened to your feedback and have worked

diligently to source and stock the products you need most. Our team of experts is constantly researching and keeping up

with the latest advancements in the automotive industry to ensure that we are able to provide you with the most up-to-

date spare parts available.

Additionally, we have made significant improvements to our customer service department to ensure that your experience with us is nothing short of exceptional. We have increased our staff count, implemented more efficient processes, and invested in the latest customer service software to better serve you. Our highly trained representatives are always ready to assist you with any inquiries, concerns, or technical support you may need. Your satisfaction is of utmost importance to us, and we are committed to continuously enhancing the level of service we provide.

In light of the recent economic challenges faced by many businesses, I want to assure you that El-Watania for auto parts remains financially stable. We have taken proactive measures to mitigate any potential disruptions to our supply chain and have forged solid partnerships with trusted suppliers to ensure a steady flow of spare parts. Our commitment to excellence and dedication to meeting your needs will not waver, and we are confident that we can continue to provide you with the exceptional products and service you have come to expect from us.

Lastly, I would like to convey my sincere gratitude for your loyalty and trust in El-Watania for auto parts. Your continued support is the driving force behind our success, and we are truly grateful for the opportunity to serve you. We are constantly striving to go above and beyond to meet your needs and exceed your expectations. As always, we welcome your feedback and suggestions, as they play an integral role in helping us improve and grow.

Thank you once again for choosing El-Watania for auto parts as your preferred supplier of car spare parts. We look forward to serving you in the future and continuing our partnership for many more years to come.

Warm regards,

Mohamed Abou Shanab

Chairman

El-Watania for Auto Parts S.A.E